RELATED:It’s a long wait for the mailat WanaaringAUSTRALIA Post says it has boosted its letter delivery rate to98 per cent of letters delivered on time.

But some customers across the state tell a very different story.

The service introduced a new two-speed letter service in Januarythis year, after the Basic Postage Rate (BPR) increased from 70 cents to $1.

Australia Post said the Priority letters service, which costs an extra50 cents, offereddelivery within one to four business days depending on destination, while the Regular service is up to two business days longer.

Since this introduction, Australia Post has announced it has exceeded its community service obligation (CSO)of delivering 94 per cent of letters on time.

Australia Post’s CSO, whichis audited each year by the Australian National Audit Office, hit 98.8pc in May, 98.9pc in June and 98pc in July.

But for some customers, this is not the case.The Land asked its readers on Facebook how their mail service stacked up, receiving dozens of comments from customers unhappy with the service.

Lena Campbell said her mail service was‘terrible’.

“Our mail on average would take twodays to be delivered anywhere in Australia before their new system came into service,” she writes.“Now it can take approximately fiveto 10 days to be delivered and any bills or insurances are already past due dates.”

WhileSophie Dalton-Brown said:“I’m being chased for my phone bill that I haven’t even received yet. Twoweeks to get mail around town. Absolutely ridiculous”.

Australia Post said it was committed to providing a reliable, accessible and sustainable postal service.

“Our people work hard to meet our community service obligations which require us to deliver 94pcof letters on time,” a spokesperson said.

“We closely monitor our service performance and we’re pleased to report that we’re exceeding this standard, delivering more than 98pcofletters on time in July.”

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