CHILL OUT: REFCA owner Richard Popovski believes in the value of customer service and the need to run a business that thinks outside the square.
Nanjing Night Net

Advertising feature NEW PREMISES: The REFCA Group have moved to a new showroom and working premises at Unit 6, 112 Munibung Road, Cardiff.

After years working out of Toronto,commercial/industrial cooling experts The REFCA Group have moved to a newshowroom and working premises at Unit 6, 112 Munibung Road, Cardiff.

It was a natural move for the growing business, according to owner Richard Popovski who recently took out theExcellence in Customer Service Award at the 2016 Lake Macquarie Business Excellence Awards.

It was a well-deserved honour for a skilled operator who believes in the value of customer service and the need to run a business that thinks outside the square.

REFCA iswell-established Hunter-based business that specialises in the commercial refrigeration industry, commercial catering equipment and refrigeration, commercial and residentialair conditioning,cool rooms and cool room hardware supplies.

“We have a knowledgeable and experienced team who are able to provide end-to-end solutions for catering equipment, installation and servicing of commercial refrigeration and cool room design, build and installation, as well as commerical and residential air conditioning systems,” Richard said.

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REFCA GroupRichard and his team understand that the success of your business is dependent on thereliability of your equipment, which is why they pride themselves on a high level ofcustomer service, using only the bestequipment and parts.

Some of REFCA’sclients includePetersons Wines, Bimbadgen Wines, Hunter Valley Wine Contractors,Aldi, IGA Ritichies and Hungry Jacks,Cellarbrations Liquor, refrigerated warehousing and many more commercial and industrial sites.

Richard did hisapprenticeship in the mid-1990s under Ian Smith, regarded throughout Australiaas one of the best in the industry.

“Doing my apprenticeship under Ian gaveme the tools and mindset along with strong work ethic and standards to establish a successful career,” Richard said.

Richard went on to manage refrigerated sites and do tech support for the major supermarket chains before starting his own business.

REFCA Service Pty Ltd works with medium to large industrial and commercialcompanies that rely on refrigeration as a core part of their businessand also specialise inenergy efficiencyconsultation.Theycurrently look after over 45 supermarkets.

The innovative company has recently developed anAustralian first process at First Creek Wine Making Services which has changed the wine making process and saved over 60% on energy.They are working on a world first with another winery customer.

Recent REFCA projects include all new cool rooms, insert doors and refrigeration atCellarbrations Liquor Rathmines,all new Daikin VRV air conditioningat Hungry Jacks Jesmond, and the installation of cool rooms, refrigeration, catering equipement and stainless steel fitoutat the soon to open Harry’s Schnitzel Joint at Market Town.

REFCA are factory approved specialist dealers selling Fujitsu, LG, Daikin, Mitsubishi Electric and Temperzone Air Conditioning. Being specialist dealers, REFCA can offer builders incentives and trade discounts.

REFCA Catering Equipment Pty Ltd offers an A to Z service from design consultation,equipment selection supply and installation, stainless fabrication, service and maintenance.A working commercial kitchen is currently under construction and will be usedto showcase equipment and services.

Some of REFCA’sbrands include Electrolux,Fagor, Unox,Norris,Goldstein, Manitowoc, Bromic, SkopeandSimply Stainless.